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The Midtown Express Philosophy

 

Our mission is to build an industry leading organization that provides the highest quality and customer service to the in-home fulfillment services sector through a professional, reliable, skilled and motivated workforce.

 

Employee Model

   

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All technicians are employees of the company

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All technicians are background screened, pre-employment drug tested and required to have and maintain a clean driving record

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All technicians are uniformed and outfitted with a full complement of the latest tools

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All technicians are members of IBEW Local 3 and receive union benefits package

 

Company Owned Fleet

 
  

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Our fleet of over 300 vehicles is comprised of late model company owned vehicles

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Our ongoing relationship with a major fleet leasing and procurement company gives us the flexibility to add vehicles quickly to our fleet as requirements change

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Each truck is outfitted with ladders, beacon systems, tools and safety equipment

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Our in-house garage facilities and regular preventative maintenence programs ensure the reliability of our vehicles to minimize down time

 
 

Ongoing Training & Quality Control

 
  

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Quality control training and monitoring

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Training is held on site at our corporate training facility and includes:

 

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Broadband high speed data/cable modem installations

 

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Digital and VoIP telephone installations

 

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Each technician is on a training progression schedule to become a "Triple Play" tech

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Midtown Express utilizes dedicated corporate and field QC resources to monitor and track individual QC results

 

Corporate Field Support

 
  

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Fleet maintenance and procurement program

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Uniform and tool issuance

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Tool calibration and testing

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Corporate Quality Control personnel to support local personnel

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Inventory system

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Training compliance

   
 
 

Midtown Express, LLC.55-60 58th Street • Maspeth, NY 11378
718.628.3520 phone • 718.386.4891 fax